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Care - Technical Support Platform

Traditional Customer Care does not have enough visibility to fully diagnose problems. It misses opportunities to address issues properly.

Care observes and detects issues across the entire home network topology, analyzes their root cause, and helps technical support fix them effectively
 

Care Process

Research

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Users and Their Needs
 
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Customer Calls Flow

Technical Support Interviews

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Care Platform Structure

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CARE

Seamless Subscriber Internet Experience

Design Library

Colors

9D24F4

C084EC

4D4D4D

Icons Set

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Materials Design

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Screens shots

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Network Info, Device & Activity
Quick overview of the network activity and devices
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Timeline
 At the timeline dashboard, Technical Support can easily identify recurring trends and issues that repeatedly affect the home internet service, sharpening their ability to solve problems.
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Analytics
Care analytics screen provides the historical view, identifying recurring issues whose resolution will solve the problem once and for all

Go to Projects Page

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