top of page
Active App
Active, the ultra-friendly mobile app, enables subscribers to monitor their own home networks and resolve many quality issues themselves, so they don’t have to call Customer Care. Right on their smartphones, subscribers can see the topology of their home network along with relevant, easy-to-understand performance metrics.
Active Process
Research
Research Insights
Connected household members feel frustrated and anxious when facing internet issues because:
1. They lack knowledge and understanding of the issues
2. They lack control and certainty regarding the possible resolution
3. They don't believe their ISP to be an efficient source of support
_edited_edited.png)
User Research
1. How to help end-users resolve their Internet issues?
2. How to help ISPs regain trust and improve their liability?
Analyze
Conclusions
The app should:
1. Helping all household users solve their Internet Issues without the necessity of previous knowledge.
2. Find solutions in an independent way and provide a sense of control and safety.
3. Preventing contact with ISP, shortening and making communication more efficient through a common language.
4. Providing info during the issue resolution process, providing the choice to communicate effectively with the relevant CSR
5. Helping ISPs regain trust and improve their liability
Wireframe & Prototype
ACTIVE
A mobile app that enables subscribers to monitor and control their internet service in real-time
Design & Screens
Materials Design
Screenshots
Run Diagnosis
The user presses the button and after a few seconds receives results.
Results
1. All good with your home network
2. You have an issue with the network and how to fix it
Network
More Info about the user's home network - device/app/activity and cetera
bottom of page